Refund policy

Last updated: 20-April-26

1. Our Return Philosophy

At Astro Crafts, we put a lot of effort into packing and shipping your spiritual products with care. We understand that trust matters, especially when buying spiritual and handcrafted items online.

To keep quality and fairness clear for everyone, we offer returns and replacements only when there is a genuine issue with the product (such as damage, defect, wrong item received), as detailed below.

2. Eligibility for Return / Replacement

You may be eligible for a return or replacement if:

  • The product you received is damaged in transit

  • The product has a manufacturing defect

  • You received the wrong product or missing items compared to your order

  • The product is significantly different from its description or images on the Site

We do not accept returns for reasons like:

  • Change of mind or personal dislike of colour/shape after use

  • Minor variations in colour, texture, finish, or size that are normal in handcrafted or natural products

  • Products used, worn, altered, or damaged by the customer

  • Requests raised after the return window has expired

3. Return / Replacement Window

  • You must raise a return or replacement request within [X days, e.g., 2–3 days] from the date of delivery.

  • Requests raised after this period may not be accepted.

4. Condition of Returned Items

To process a return or replacement, the product must:

  • Be in its original condition, unused and unaltered

  • Have all original tags, packaging, boxes, cards, and accessories intact

  • Be accompanied by the order invoice or proof of purchase

  • Have clear photos and/or videos showing the damage, defect, or wrong item received (preferably with an unboxing video)

5. How to Raise a Return Request

To raise a return or replacement request:

  1. Email us at Support@Astrocrafts.in or call +91 91919‑91919 within the return window.

  2. Share your Order ID, clear photos/videos, and a brief description of the issue.

  3. Our team will review your request and inform you of the next steps.

We may request additional information, such as more photos or an unboxing video, to verify the claim.

6. Return Pickup and Inspection

  • Once your return is approved, we will arrange a courier pickup from your address (where available) or guide you on how to send the product back.

  • After we receive the product, it will undergo a quality check.

  • Based on inspection, we will confirm whether your request is eligible for replacement or store credit.

7. Refunds and Store Credits

Because our focus is on handcrafted, spiritual items that are often limited and sensitive in handling, our standard approach is:

  • Primary resolution: Replacement of the same product (subject to availability)

  • Alternate resolution: Store credit / coupon for future purchase if the same product is unavailable

Direct monetary refunds may be limited and are handled on a case‑by‑case basis at our sole discretion.

8. Non‑Returnable Items

Certain items may not be eligible for return or replacement, including but not limited to:

  • Customised or personalised products

  • Products used during rituals or worn extensively

  • Products marked as “Final Sale”, “Non‑returnable”, or similar on the product page

  • Gift cards or digital services

9. Our Rights

Astro Crafts reserves the right to:

  • Reject any return request that does not meet the criteria mentioned above

  • Refuse a return if a pattern of misuse or abuse of the policy is observed

  • Modify or update this Return Policy at any time without prior notice