Privacy policy

Last updated: 20-April-26

1. Introduction

Welcome to Astro Crafts (“Company”, “we”, “our”, “us”).
We respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website astrocrafts.in and any related pages (collectively, the “Site”).

By accessing or using our Site, you agree to the practices described in this Privacy Policy and our Terms of Service.

If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Contact Details

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

  • Business Name: Astro Crafts

  • Location: Gujarat, India

  • Phone: +91 91919‑91919

  • Email: Support@Astrocrafts.in

3. Information We Collect

We collect information from you in the following ways:

3.1 Information you provide directly

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Order details and payment preferences (payment is processed through secure payment gateways; we do not store your full card details)

  • Messages, reviews, feedback, and support requests

3.2 Information collected automatically

When you visit our Site, we may automatically collect:

  • IP address and approximate location

  • Browser type and version

  • Device type and operating system

  • Pages viewed, time spent, and referring website

  • Cookies and similar tracking technologies

This helps us improve website performance, security, and user experience.

3.3 Cookies and tracking technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your cart

  • Understand site usage and traffic patterns

  • Show relevant offers and content

You can control cookies through your browser settings, but disabling them may affect certain features of the Site.

4. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate about your orders, shipping, and support requests

  • Provide customer support and respond to queries

  • Improve our products, services, and website experience

  • Send marketing communications (only if you have opted in)

  • Prevent fraud, secure our Site, and comply with applicable law

5. Sharing of Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers: such as payment gateways, courier partners, email/WhatsApp service providers, analytics tools, and hosting providers, only for order processing and business operations

  • Legal authorities: where required by law, regulation, court order, or to protect our rights, property, or safety

All third‑party service providers are expected to handle your information securely and only for the purposes permitted by us.

6. Data Security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. You share information at your own risk, but we strive to keep it safe and confidential.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where legally permissible

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact Support@Astrocrafts.in with your request and valid identification details.

8. Data Retention

We retain your personal data as long as:

  • It is necessary to fulfill the purposes described in this Privacy Policy; or

  • We are required to retain it by applicable laws, regulations, or accounting requirements

Order and invoice data may be stored for longer periods as required by law.

9. Third‑Party Links

Our Site may contain links to third‑party websites or services. We are not responsible for the privacy practices, content, or security of those third‑party sites. We encourage you to review their privacy policies before interacting with them.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after such changes means you accept the updated Policy.